Privacy Policy – How ptgames Handles Your Personal Data

This Privacy Policy applies to all registered users of ptgames — players who have created an account and use the platform for sports betting, slots, fish games, live casino, eBingo, or any other service available on the site or through the ptgames app.

It also applies to visitors who browse the ptgames platform without registering, to the extent that their browsing generates technical data (see Section 6 on cookies). By registering an account or continuing to use ptgames, you acknowledge that you have read and understood this policy.

This policy is intended for players based in the Philippines. If you are accessing ptgames from outside the Philippines, please be aware that the platform is designed for the Philippine market, and your use may not be appropriate for your jurisdiction.

ptgames collects personal data in two main ways: information you provide directly, and data generated automatically when you use the platform.

Information you provide:

• Full legal name and date of birth (for account registration and age verification)
• Contact details: email address and mobile number
• Address information (required for KYC identity verification)
• Government-issued ID documents submitted during verification (e.g., Philippine passport, driver's licence, SSS/UMID card)
• Payment information: bank account details or e-wallet reference numbers used for deposits and withdrawals in PHP
• Security credentials: username, password (stored in hashed form), and OTP records

Data generated automatically:

• IP address and approximate location
• Device type, browser, and operating system
• Session timestamps and activity logs
• Pages visited, games played, and bets placed (for account history and compliance purposes)
• Cookie and tracking data (see Section 6)

Every piece of data ptgames collects has a specific purpose. We do not collect information speculatively or for reasons unrelated to operating the platform.

• Account management: Name, contact details, and login credentials are needed to create and maintain your account and to communicate with you about it.
• Identity and age verification (KYC): Philippine regulations and responsible gaming practices require us to confirm that all players are 21 years of age or older and are who they say they are before processing withdrawals.
• Payment processing: Bank and e-wallet details are required to process deposits and PHP withdrawals. ptgames does not store full payment credentials — transaction records are kept for financial compliance purposes.
• Security: IP address, device data, and session logs help us identify suspicious activity, prevent fraud, and protect your account from unauthorised access.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features players find useful and where we can make the experience better.
• Compliance: Maintaining accurate records of account activity, transactions, and identity documentation is required for operating an online gaming platform responsibly.

ptgames uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. This ensures that your login details, payment information, and personal data cannot be intercepted in transit.

Data at rest is stored on secured servers with access controls that limit who can view or modify personal information. Only authorised personnel — for example, the compliance and customer support teams — have access to player data, and only to the extent needed for their roles.

Passwords are never stored in plain text. They are hashed using industry-standard algorithms. Even ptgames staff cannot retrieve your password — if you forget it, you will need to go through the account recovery process.

ID documents submitted for KYC are stored securely and used only for verification purposes. They are not shared for marketing, sold to third parties, or used for purposes beyond what is described in this policy.

ptgames does not sell your personal data. We share information with third parties only in the following specific circumstances:

• Payment processors: To facilitate deposits and withdrawals in PHP via local banks and e-wallets, we share necessary transaction data with the relevant payment service providers. This data is limited to what the processor needs to complete the transaction.
• Identity verification services: Third-party KYC providers may process your submitted documents to confirm your identity. These providers operate under strict data processing agreements.
• Game software providers: When you play a game hosted by a third-party provider integrated into ptgames, your in-game activity data is processed by that provider's systems. No personal identifying information beyond what is necessary is shared.
• Legal requirements: If required by law or by a lawful request from a government authority, ptgames may disclose account or transaction data as necessary to comply with that obligation.

All third parties we work with are required to handle data in a manner consistent with this privacy policy and applicable data protection standards.

ptgames uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used.

Essential cookies are required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. Disabling these will prevent you from using the platform normally.

Analytics cookies collect anonymised data about how players navigate the site — which pages are visited, how long sessions last, and where users drop off. This data helps us improve the platform experience. No personally identifying information is included in analytics data.

Most browsers allow you to manage cookie preferences through their settings. You can choose to block or delete cookies, but essential cookies are required for the platform to work. If you disable essential cookies, you may not be able to log in or use certain features.

As a ptgames player, you have specific rights regarding your personal data. These are outlined below. To exercise any of these rights, contact [email protected] from the email address registered on your account.

We will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be processed, to ensure we are dealing with the account holder.

ptgames retains personal data for as long as your account is active and for a period after closure as required for compliance and legal purposes. Specifically:

• Account data is retained for as long as you have an active account on ptgames.
• After account closure, basic account and transaction records are retained for a minimum of five years for financial and compliance purposes.
• KYC documents are retained for the legally required period applicable to online gaming operators.
• Anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.

If you request account deletion, ptgames will delete or anonymise personal data that is no longer required, while retaining records it is legally obligated to keep.

ptgames may update this Privacy Policy periodically to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make significant changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or platform notification.

Continuing to use ptgames after an updated policy has been published means you accept the revised version. If you disagree with any changes, you may request account closure at any time.

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact the ptgames support team:

Email: [email protected]

Please use the email address registered on your ptgames account when submitting a data-related request so we can verify your identity before processing it. For general questions about the platform, the FAQ page covers many common topics.